AT&T in Mount Kisco, NY Closed now

Reviews about AT&T

• ★ ★ ☆ ☆ ☆

  August 21, 2020, by Shira Adler
  I would have ranked this higher if everything had been as "easy" as it first appeared. I like the staff generally, though the manager (a sweet and bouncy young lady with a cool name I am unfortunately now forgetting . . .) was very excited to sign me up for Direct TV. This was not what I went in for nor needed, but the possibility of a good deal and her assurance if I change my mind I could just call her that day or anytime and she'd cancel it and refund my money for the sign-up (only $30) would be easy. Well that was where this tale goes horribly wrong! I DID call back -that same day, because my partner said no way. He didn't want us to switch and we were getting the same kind of deal so that should have been it . But it wasn't. I never spoke again directly to the manager and the staff seemed stuck on how to easily "Cancel" the installation order. I thought it was resolved on Monday after a FAR too long time on the phone with a very confused sounding sales rep. Three days later I was still getting automated (don't you love those) phone calls about my installation that week. I called the store AGAIN and got the same confused responses and assurances it would be handled. And guess what happened on the am of the installation day? And at 7AM no less!!! Yup, an automated phone call waking me up to tell me the installer was on his way. And the Direct TV office didn't open up until 8 so there was no way to reach a human until then (I tried). Fast forward to today - AFTER I have now called the actual store no less than 4 times, gotten no return phone calls letting me know this has been handled, I spent a solid almost 2 hours on the phone with Direct TV and thought it was cancelled out. Then the email and texts started prompting me to complete my installation process?! SERIOUSLY?! I just talked to a nice kid named Aaron, who again said the other manager isn't in until Thrs. and he would make sure SHE got the message and that this was resolved. Yeah, I've heard that before. Maybe this time it will be true. Stay tuned . . .